morsla: (mantis04)
It sometimes feels like all of the last week has been eaten up by computer-related issues. My Macbook finally arrived, and has been set up for the RMIT and home wireless networks. That last one took a while, requiring half an hour on the phone to Belkin in order to successfully diagnose problems with the new wireless modem router... but now I can use a computer out where it's warm, instead of freezing in the study.

Using the same computer at home, work, and those lost hours betwixt the two has been great. I no longer need to set up a desktop every time I get to work, so I can actually work instead. Given how much work needs doing at the moment, that's a Good Thing.

I still haven't printed anything for my project (partly aided in this by RMIT, where I haven't set up have printer access yet). If I need to refer to emails during a meeting, Gmail works fine on my iPod. When I need to keep copies of websites for research, I've been printing them to PDF. A lot of the interesting stuff on web2.0 tools for small business promotion tends to appear in blogs, so I'm building up a bit of a collection.

I've also resurrected an old(ish) livejournal to post PhD-related stuff in: [livejournal.com profile] lineofthought. The next bit of the project will involve interviewing some small business managers/owners about how they use the internet - particularly in regards to marketing and promotion. If you run a small business, or know someone who does, let me know... we're looking to do about 20 interviews over the next month.

Toast

Mar. 30th, 2009 07:23 pm
morsla: (Default)
My desktop is toast, so I'm posting from [livejournal.com profile] aeliel's laptop.

It's been a little slower than normal over the last fortnight, though I had assumed it was a combination of a 2002 machine, a 2009 copy of iTunes, and some kind of problem with Trend Micro's antivirus updates.

I was partly right. Something had been blocking access to antivirus updates, allowing the program to download increasingly large files (cumulative daily definition files) and then causing an error when Trend Micro tried installing the newly downloaded files. Unfortunately, Trend had been cheerfully reporting this as "Your antivirus protection is up to date! because it had successfully downloaded the file...

When I tried looking into it yesterday, I found that I also couldn't access a bunch of different antivirus websites. That got me worried enough to run a full system scan.

The scan brought up 523 infected files, mostly in C:\WINDOWS\SYSTEM32\, half of which had random greek alphabet symols for filenames.

The antivirus program then stalled while attempting to fix the first of them, throwing me back into Windows. I ran the scan again, found even more problem files, and then the antivirus program shut down and wouldn't reopen... and neither would any other program, as each mouseclick resulted in "SHELL32.dll not found" errors.

Windows Explorer screens (My Computer, etc) still worked, so I warily grabbed a few essential files (InDesign docs for work, etc) on a spare thumbdrive and then tried unsuccessfully to do anything else. Even trying to shut down the computer failed, bringing up the same error messages. I disconnected the thumbdrive (which the Parkdale IT people checked tody for any infected files*), and turned off the computer.

Since then, the desktop will only display three error messages:

- winlogon.exe - unable to locate component (SHELL32.dll not found)
- lsass.exe - unable to locate component (SHELL32.dll not found)
- User Interface Failure (msgina.dll failed to load)

And then restarts, returning to the same errors.

I last made a full backup using DriveClone back in January, before we moved house. Hopefully that will mean I can at least get some of my music collection back, though I'm not sure what to do with the desktop at the moment. It was long overdue for replacing, but it's a pretty abrupt way to say goodbye to an otherwise trusty old machine.

* Mind you, after looking at the error messages described above their advice to [livejournal.com profile] aeliel was "oh, that's happened because you pulled the thumbdrive out too quickly" so I'm reluctant to trust their opinion on this...

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